Please read the Terms & Conditions 
By proceeding and purchasing an online counselling session, you are agreeing to Mindset Counselling Terms & Conditions.
Please note online counselling is not appropriate for you if you answer yes to any of the following conditions:

  • A psychiatric condition or suffer from psychosis
  • Intoxicated from the use of alcohol and/or drugs
  • In an emergency situation and need urgent and immediate assistance.
  • If you are under 18 years of age. 

Technical Difficulties
Technical difficulties from time to time do occur.  Every effort is taken to ensure Mindset Counselling technical difficulties are kept to a minimum.
If you or your counsellor is experiencing technical difficulties and it is interfering with your session it may be necessary for your counsellor to reschedule the session at a mutually convenient time. 
Anytime lost during your counselling session will be made up by extending your session at a mutually convenient time.

Cancellation Policy 
Session changes and cancellations
If you need to change your booked counselling session, return to the mindset counselling website booking page and reschedule your appointment (online –  rescheduling can only be made up to 24 hours prior to your appointment).  If you wish to amend your session time within 24 hours of your counselling session please email
If you wish to cancel your session and receive a full refund please contact
Full refunds are not available if your session is cancelled within 24 hours of your session.

Privacy Policy
Your personal information will not be forwarded to a third party. Mindset counselling will do its best and within its control to ensure the personal information obtained during the exchange of information between you and your counsellor – is kept securely and safe from unauthorised access.
Your personal information may include:

  • Your name, gender and age
  • Your email address
  • State which you are currently residing
  • Your contact phone number
  • An emergency contact details (if appropriate)
  • Any notes taken by the counsellor during your counselling session

Mindset Counselling is committed to ensuring that what is discussed in session is confidential.  
The counselling sessions are provided under the protection of the National Privacy Principles as outlined in the Commonwealth Privacy Act 1988. Under the Act, Mindset Counselling is required  to provide information where:

  • It is evident that a crime and/or abuse against a child is being or will be committed;
  • It is evident that harm to self or another is being or will be committed,
  • It is revealed that a criminal act under the Commonwealth or State law has been or is intended to be committed;
  • Records are requested by subpoena, court order, search order;


Are Mindset Counselling sessions Medicare rebatable?

Mindset Counselling services are not Medicare rebatable. But please note that for rebate eligibility your doctor must do an assessment and make a diagnosis for a Mental Health Care Plan. The diagnosis is then recorded on the Government health system. This diagnosis may also have future implications whenever you are asked by organisations if you have ever had a mental health diagnosis, because by law you must disclose this information (e.g. to insurance companies). A mental health exclusion may be placed on policies such as income protection and travel insurance. Choosing a private counsellor ensures your mental health information remains confidential.

How do I need to attend counselling for?

You decide how many sessions you want to attend and how frequently. It is not unusual to attend therapy for 5 sessions and then consolidate what has been discussed and learned, have a break and return to therapy when you feel the need.